A guideline to implement the "process management" of MoProSoft

Abstract

ABSTRACT This thesis presents a guideline to facilitate the implementation of the process “Process Management” (MAN.1) of the MoProsoft model. Such guideline was developed with the objective of helping the small and Medium Enterprises (SMEs) to establish and manage their processes. A methodological research framework was established in order to carry out the research for the development of the guideline. As part of the research methodology an extensive review of literature was done, including maturity and capability models (such as CMMI, Competisoft, ISO/IEC 15504 – Part 2 among others). Also, the hypothesis that IDOV and DMAIC methodologies of Six Sigma may be helpful to develop the guideline arose. To confirm or revoke such hypothesis, the process MANN.1 of MoproSoft and the methodologies IDOV and DMAIC of Six Sigma were analyzed, as result nine relationships were found, and were taken into account as a theoretical basis to begin with the development of the guideline. As the process MAN.1 involves different knowledge areas such as project management and risk analysis, they were also explored in order to develop a guideline to facilitate the implementation of the process MAN.1, which includes a detailed description with recommended steps and nineteen templates to implement and facilitate through guidance the implementation of the process MAN.1 of MoProSoft. The validation of the guideline was made through a questionnaire that allows validating conceptual models. Such questionnaire is composed of eight questions that can be rates within a range of values between 1 and 5. Then, a group of 9 experts in Software Engineering was conformed in order to evaluate the guideline through the application of the questionnaire. The evaluation revealed that the guideline through de application of the questionnaire. The evaluation revealed that the guideline was conceptually valid and feasible because most of the aspects that were taking into account for the validation received a positive score and feedback. Finally, guidelines for future work were established, including the development of a first version of a notation for modeling processes, and the definition of information security practices to complement the process MAN.1.